National Relay Service

Visit the National Relay Service website

The National Relay Service (Opens in new tab) (NRS) is an Australia-wide phone service for people who are d/Deaf, hard of hearing and/or have speech communication difficulty and people wanting to communicate with them.

How the National Relay Service can help

You can make a phone call through the NRS if you're d/Deaf or find it hard to hear or speak to hearing people on the phone. You can also use the NRS to contact emergency services.

There are a number of relay call options. For a list of relay call options see the NRS section of Accesshub (Opens in new tab). Things to note about the NRS:

The NRS is restricted to use for people who are d/Deaf, hard of hearing and/or have speech communication difficulty and people wanting to communicate with them.
If you are d/Deaf, hard of hearing and/or have a speech communication difficulty you need to register to use the NRS for standard calls. You do not need to register to make emergency calls through the NRS.
Registration is quick and easy and you only have to register once.
Calls can be made through a range of devices including smartphones, other mobile phones, tablets, desktop computers and teletypewriter (TTY).
There are no additional charges for making calls through the NRS.
All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
All calls are confidential and user privacy is protected by law.

The NRS Helpdesk

The NRS has a Helpdesk. There are a number of ways to contact the Helpdesk:

Call 1800 555 660 Mon to Fri, 8am to 6pm AEST (closed on national public holidays)
TTY 1800 555 630
Fax 1800 555 690
SMS 0416 001 350
Email: helpdesk@relayservice.com.au
POST: PO Box 99, Mount Clear VIC 3350
Call through your preferred call channel and ask for 1800 555 660

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